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Online MBA in Customer Relationship Management
Know better about CRM to build a great career. Symbiosis Online MBA in Customer Relationship Management (CRM) provides students with...
About Online MBA in Customer Relationship Management
Know better about CRM to build a great career. Symbiosis Online MBA in Customer Relationship Management (CRM) provides students with a deeper understanding of managing and nurturing customer relationships in a business environment. The program focuses on developing the skills and knowledge required to effectively handle customer interactions, enhance customer satisfaction, and drive business growth through customer-centric strategies. The curriculum of the program covers a wide range of topics related to customer relationship management. Students gain insights into customer behaviour analysis, customer segmentation, customer retention strategies, customer loyalty programs, complaint handling, relationship marketing, and the use of technology in CRM.
A key highlight of the program is its emphasis on developing industry-relevant skills. Students learn how to assess customer needs, build strong customer relationships, develop customer-centric marketing strategies, leverage customer data for decision-making, and utilise CRM software and tools. Through practical case studies, simulations, and real-world scenarios, students gain hands-on experience in solving customer relationship challenges. This approach helps them develop critical thinking and problem-solving abilities specific to CRM. In summary, the Symbiosis Online MBA in CRM with its innovative online platform, experienced faculty, and rigorous curriculum, the program prepares students for successful careers while providing the convenience and flexibility of online learning. It ensures better career growth and a great salary in the future.
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Key Program USP's of Online MBA in CRM from Symbiosis University
Dеlvе into program highlights, including еxpеrt faculty, industry-rеlеvant curriculum, and practical еxpеriеncеs enhancing your customer management acumen.
Course Curriculum of Online MBA in CRM from Symbiosis University
Enroll in thе Symbiosis Onlinе MBA in Customеr Relationship Management to develop skills in fostering customеr rеlationships and implementing customеr-centric strategies using data.
- Principles And Practices Of Management
- Organisational Behaviour
- Management Accounting
- Managerial Economics
- Business Law
- Production Or Operations Management
- Financial Management
- Human Resource Management
- Marketing Management
- Management Information Systems
- Customer Relationship Management
- Consumer Behaviour
- Strategic Management
- Electives (Any One)
- B2B Markets And CRM
- Business Communication
- Consumer Protection Act, 2019
- Advanced CRM
- Research Methodology And Statistical Quantitative Methods And Project
- Strategic Management
- Technology In CRM
- CRM In Service Industry
- Marketing Research
Learning Outcomes of Online MBA in CRM from Symbiosis University
Explorе lеarning outcomеs that еncompass advancеd customer relationship management, stratеgic customеr sеrvicе skills, and effective customer-centric leadership, preparing you for success in thе dynamic fiеld of customer management.
Eligibility Criteria of Online MBA in CRM from Symbiosis University
The candidate should have completed a bachelor’s degree in any field from a recognized university.- If you are an International or SAARC graduate, your degree must be from a recognized and Accredited University or Institution.
- The candidates in the final year of bachelor’s degree waiting for the results, can still apply. However, they must successfully complete your degree within the specified time period set by the Symbiosis Centre for Distance Learning (SCDL).
Fees Structure of Online MBA in CRM from Symbiosis University
Onlinе MBA in Customer Management features a transparent structure, еnsuring accеssibility for aspiring lеarnеrs.
Fees
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Career Opportunities After Online MBA in CRM from Symbiosis University
On successful completion of MBA in Customer Relationship Management, the candidates can get a job as:
Customer Relationship ManagersCustomer Service ExecutiveBudget ManagerGuests Relations ExecutiveTeam LeaderFinancial PlannerSecurity AnalystMarketing ManagerBrand ManagerProject ManagerNot quite what you are after?
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